Refund policy

Last updated: 28 September 2026

This policy applies to purchases made on wendy-jewellery.com from Dynasty Jade Jewelry, S.L. (Wendy Jewellery), C/ Pedro María Ric 9, Local 2, 50008 Zaragoza, Spain. We offer the same 14-day period in every country we ship to. If the law of your country of residence gives you broader rights, those rights apply.

1. Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period expires 14 calendar days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. If an order contains several items delivered separately, the period runs from receipt of the last item.

To exercise the right of withdrawal, you must inform us of your decision by a clear statement, through any of these channels:

You may use the model withdrawal form at the end of this policy, but it is not obligatory. We will send you an acknowledgement of receipt by email without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication before the period has expired. You do not need prior authorisation or our approval.

2. Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including the costs of delivery (except any supplementary costs if you chose a type of delivery other than the least expensive standard delivery we offer). We will do so without undue delay and in any event no later than 14 calendar days from the day on which we are informed of your decision.

We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

3. Returning the goods

You must send back the goods without undue delay and in any event no later than 14 calendar days from the day on which you communicate your withdrawal, to:

Dynasty Jade Jewelry, S.L. – Wendy Jewellery, C/ Pedro María Ric 9, Local 2, 50008 Zaragoza, Spain

You may also hand them in at our shop. The deadline is met if you send back the goods before the period has expired.

You will have to bear the direct cost of returning the goods. Given the value of jewellery, we recommend a tracked and insured shipping service. If the item is faulty, damaged or not what you ordered, we pay the costs (see section 6). We do not charge a restocking fee.

4. Condition of returned items

You may examine the item as you would in a shop, to establish its nature, characteristics and functioning. Where possible, please return it with its packaging, tags, certificates and documents (for example, the IGI report for a diamond).

We will not refuse a return because packaging or tags are missing, or because the item has been tried on. You are only liable for any diminished value resulting from handling beyond what is necessary to establish that (for example, extended wear, scratches or damage, or a missing certificate). If so, we will explain in writing the amount deducted and why.

5. Exceptions

The right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised (art. 103(c) of Spanish Royal Legislative Decree 1/2007). In our shop, these are:

  • jewellery with a personalised engraving (for example, the solitaire ring with engraving);
  • the baby hand- or footprint keepsake pendant with birth details;
  • bespoke designs commissioned through "Design Your Own Jewelry".

We will tell you about this exception on the product page before you order. A ring without engraving, even if made in the size, metal and carat weight you choose, can be returned under this policy. Sale items can also be returned. These exceptions do not affect the legal guarantee in section 6.

6. Faulty, damaged or incorrect items: legal guarantee

All our products carry the 3-year legal guarantee of conformity from delivery under Spanish Royal Legislative Decree 1/2007. If a lack of conformity becomes apparent within the first 2 years, it is presumed to have existed at delivery.

If you receive an item that is faulty, damaged in transit or different from what you ordered, email orders@wendy-jewellery.com with your order number and, if possible, photos. You may choose repair or replacement, unless that is impossible or disproportionate. If neither is possible, or it is not done within a reasonable time, or if the defect is serious or recurs, you may ask for a price reduction or to terminate the contract with a refund. We pay all shipping and repair costs. Please let us know as soon as possible so we can fix it quickly, but telling us later does not make you lose these rights.

The guarantee does not cover normal wear and tear, or damage caused by knocks, accidents or improper use or care.

7. Exchanges

The fastest way to get a different size or model is to return the item under this policy and place a new order. If you prefer a direct exchange, write to us and we will help.

8. Gift cards

Unused gift cards can be returned within 14 calendar days of purchase.

9. Contact

For any questions about returns: orders@wendy-jewellery.com · +34 976 211 829.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To Dynasty Jade Jewelry, S.L. (Wendy Jewellery), C/ Pedro María Ric 9, Local 2, 50008 Zaragoza, Spain – orders@wendy-jewellery.com:

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
  • Ordered on / received on (*):
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.